Service Level Agreement

This Service Level Agreement (SLA) outlines our service availability objectives for Servis.

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99.9% Up time to the Web Interface and Mobile access

Our objective is that Servis will be available 99.9% of the time as measured over a rolling 12 month period, excluding scheduled maintenance.

This SLA does not apply to downtime resulting from your equipment, or third-party equipment, or both (not within the primary control of Servis Software). This SLA applies to the primary hosting service, and excludes any services or tools not explicitly mentioned, including but not limited to deployment and integrations with third party services. This SLA does not apply to any performance issues caused by factors outside of reasonable control.

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Help desk Support

The support help desk is available for customer support queries from Monday to Friday from 8:00am to 6:00pm AEST and daylight saving time, excluding NSW public holidays.

Support can be accessed via Live Chat on the Servis website or system, or by emailing support@servissoftware.com